If we need to contact you for any reason by e-mail, phone, or postal mail and we are unable to reach you, we will take the following action:
1. If all contact information appears to be invalid, we will disable your account and remove your wish from the site. E-mail is considered invalid if the message bounces back to us. A phone number is considered to be invalid if the phone number is busy or disconnected, there is no way to leave a message at the phone number, and the phone number cannot receive SMS messages. A postal address will be considered invalid if the post office returns our correspondence to us as undeliverable for any reason with no forwarding address on file. If your wish was granted and all contact information is invalid, you have 60 days from the date your wish was granted to contact us. If the 60 days pass and we have not heard from you, we will consider the wish abandoned and it will not be granted.
2. If we were able to send you an e-mail without it bouncing back, leave you a message on your phone number either through SMS or voicemail, or send you a letter that was not returned by the post office, you will have 7 days to respond to our attempt to contact you. If you do not reply within 7 days, we will disable your user account and remove your wish from the site. If you contact us within 30 days of this removal, we will be able to restore your account and your wish should you choose to do so. If your wish was granted and some of your contact information appears to be valid, you have 60 days from the date your wish was granted to respond to us or contact us. If the 60 days pass and we have not heard from you, we will consider the wish abandoned and it will not be granted.
If your contact information changes please notify us immediately. You can change your contact information online by logging in and changing your Profile. In order to keep the site clean and relevant, we will remove old and abandoned accounts and wishes. The only way to prevent your account from being disabled or your wishes from being removed is to maintain accurate contact information in your Profile. Once you've created an account, you can add additional contact information to your Profile for your security.